Analytical instruments

Process analyzers

Environmental/Process analyzers

Product Warranty

Dear customers

DKK-TOA CORPORATION
Quality Assurance Department

Thank you very much for your purchasing our products.
Our warranty imformation is as stated below.

Warranty

Warranty Coverage

DKK-TOA Corporation (DKK-TOA) warrants its products against defective material or workmanship for the warranty period.
(a) The warranty period is one year from the date of delivery to the original user. If the date of delivery cannot be specified, the warranty period is 24 months from the month following the date of manufacture shown on the product nameplate.
(b) Specific written agreements with DKK-TOA, if any, shall take precedence over this warranty.
(c) The limitation of warranty described herein may not apply where applicable laws do not allow such limitation.

Limited Warranty

This warranty does not cover the cases listed below.
(a) Direct or indirect failure or damage caused by the use of the product for a purpose or in a manner not prescribed by the specifications or the instruction manual for the product.
(b) Direct or indirect failure or damage caused by force majeure, including but not limited to an act of God, natural disaster such as earthquake, storm and flood damage, and lightning, fire, accident, abnormal voltage, salt damage, gas damage, labor unrest, acts of war (declared or undeclared), terrorism, .civil strife, or acts of any governmental jurisdiction.
(c) Failure or damage caused by any repair or modification not authorized by DKK-TOA.
(d) Failure or damage caused by the transport, moving, or dropping of the product after the purchase that is not attributable to DKK-TOA.
(e) Electrodes and consumables (The warranty period for each part has priority when the period is shorter than that for the main unit of the product. If the customer requires any part after more than six months from the date of manufacture, consult DKK-TOA or its distributor.)
(f) Failure or damage caused by the use of consumables, parts, or software not supplied by DKK-TOA.
(g) Malfunctions or damage caused by the use of connecting equipment not supplied by DKK-TOA
(h) Loss of data, settings, programs, or software stored on the product not attributable to DKK-TOA.
(i) Any product other than DKK-TOA’s, if specified by the purchaser or user, that incorporates, or is incorporated into or combined with DKK-TOA’s products (*1). In such cases, this warranty covers DKK-TOA’s products only.
(j) Any product not under proper maintenance in accordance with the instruction manual furnished by DKK-TOA.
(k) Products without a nameplate (excluding products proved to have been delivered by DKK-TOA).

EXCEPT AS EXPRESSLY SET FORTH IN THE PRECEDING SENTENCES, DKK-TOA MAKES NO WARRANTY OF ANY KIND WHATSOEVER WITH RESPECT TO ANY PRODUCT. DKK-TOA EXPRESSLY DISCLAIMS ANY WARANTY IMPLIED BY LAW, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

LIMITATION OF REMEDIES: In the event that a defect is discovered within the warranty period, DKK-TOA or its authorized distributor will, at its option, repair or replace the defective product or its part.THIS IS THE EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY.
LIMITATION OF DAMAGES: IN NO EVENT SHALL DKK-TOA BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND FOR BREACH OF ANY WARRANTY, NEGLIGENCE, ON THE BASIS OF STRICT LIABILITY, OR OTHERWISE.

Others

(a) Maintenance parts (*2) for product will normally be supplied for five years (*3) from the date manufacturing and sales are discontinued.
(b) The cause of any malfunction or damage shall be determined by a DKK-TOA technician.
(c) For repairs, contact a local distributor in your country or state.

*1: Warranties for products from other companies must be maintained by the user.
*2: Maintenance parts refers to parts that are required to maintain operation of the product.
*3: This five-year period is subject to availability of parts or their replacement.

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